Atento S.A. issued the following announcement on Feb. 24.
Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, was the big winner in the “Services” category during the 10th edition of the PERC Award. The honor is granted by Grupo Fleury, one of the most respected medical and health organizations in the country, to the main suppliers in its chain. The award ceremony took place in São Paulo (SP) and brought together representatives of the 65 companies evaluated this year.
Atento achieved the best results in five dimensions: Quality, Terms & Conditions, Sustainability, Compliance and Creativity & Innovation, surpassing nine other companies. For Dimitrius Oliveira, Regional Director for Brazil, receiving this recognition, coming from a very important client such as Grupo Fleury, has a special meaning. “Fleury has been with Atento for almost ten years and this award reinforces that the two companies are aligned in their purposes with regard to not only providing the best services, but also in culture and values, in caring for consumers and the importance of delivering the best experience to them ”, says the Director.
The certification was created in 2010, as part of the Excellence in Relationship with the Supply Chain Program - or PERC (Programa de Excelência em Relacionamento com a Cadeia de Fornecimento, in Portuguese), the title given to the award. The project aims to improve the Group's communication and relationship with its supplier base, thus ensuring quality and continuous improvement in processes and strengthening the relationship between provider and service taker. In 2019, the best companies were recognized in five categories: Inputs, IT and Telecom, Services, Facilities and Technical Services.
The winning organizations also proved that they are aligned with Grupo Fleury's strategic objectives, mission, vision, values and code of conduct. “For our company, it is very important that we are an extension of the model of excellence practiced by our customers. Grupo Fleury is a reference in the healthcare area, we are very happy with this achievement and increasingly engaged in delivering the best experiences to their costumers”, completes Oliveira.
Original source can be found here.