Atento S.A. issued the following announcement on Oct. 17.
Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the five top providers worldwide, today opened a new customer relationship center in the city of Santiago de Chile. The center includes state of the art facilities for the provision of customer experience services and solutions for the banking and financial services sector.
Alejandro Reynal, CEO of Atento commented, "With the opening of this new customer relationship center in Santiago, Atento reinforces its clear leadership position in the Chilean market and its commitment to offer companies the most innovative and efficient customer experience solutions in the market.” Mr. Reynal added, "In the highly competitive and digital environment in which companies develop their activity, Atento offers a differential customer experience adapted to the preferences of the digital consumer that generates competitive advantages.”
For Juan Gamé, Regional Director of Atento for the Americas South Region "This center reinforces the commitment of our Company to offer the banking and financial services sector innovative customer experience solutions tailored to their needs, allowing the sector to advance in its digital transformation."
Atento's new customer relationship center in Santiago de Chile has more than 350 operational workstations and capacity to expand above 500 in the short term. More than 300 agents specialized in customer care and sales solutions for the banking and financial services sector are already working at the center. Solutions are provided through an omnichannel platform combining traditional and digital channels and automation solutions. The center is located in Santiago’s Mall Plaza Norte and has common spaces and rooms for training and selection.
For Juan Carlos Urzúa, General Director of Atento Chile, "We are very happy with the opening of this center that reflects the growth of our company in Chile and the commitment we make each day to offer our clients customer experience solutions that increase the satisfaction of consumers and improve the efficiency of their business processes."
Atento currently has in Chile 3.000 workstations, 4 customer relationship centers and 5.000 employees. In addition to traditional customer services such as sales, customer care or back office, Atento offer a wide range of digital customer experience solutions in Chile supported by an omnichannel platform and data analysis capabilities. Main clients in the country are companies from telecommunications, banking and financial services and consumer sectors.
Original source can be found here.
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