ATENTO S.A: EDP Brazil, in cooperation with Atento, attained the 2019 Smart Customer Award for innovations in customer relationship management

Atento S.A. issued the following announcement on June 19.

EDP Brazil, a company operating in the energy sector, and Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, attained the 1st place in the “Customer Experience Automation” category of the 2019 Smart Customer Awards in Brazil.

The award-winning work brought together the best practices developed in EDP’s contact center and its digital channels over the past eight months. EDP won with the case “At the Speed of Light”, in partnership with Atento. The case describes the ongoing technological modernization and transformation at EDP Brazil to enhance the quality of services provided through the customer service center of the electricity distributors in Sao Paulo and Espirito Santo, which supply energy to nearly 3.5 million customers.

In its 7th edition, the Smart Customer Award Brazil is one of the country's top awards for customer services, recognizing each year the best practices within the utilities and telecommunications sectors in the provision of services such as electricity, sanitation, gas, fixed and mobile telephony and Pay TV.

Original source can be found here.

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