Atento S.A. issued the following announcement on Nov. 1.
Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the five top providers worldwide, has been recognized with the Best Outsourcer in Customer Service Award in Spain for its service and operation with Endesa. The recognition was granted as part of the CRC Gold awards, the benchmark awards for the customer relationship management industry in Spain.
Atento's services with Endesa, which began in 2015, receive this recognition thanks to the work of more than 300 agents who provide customer service from Barcelona in the retail, enterprise and new supply businesses of the company. The service is also provided from the Bogotá platform with more than 200 agents. The service is an example of how the effectiveness and excellence of Atento's services are fully integrated into Endesa's strategy, making it a benchmark in quality throughout the sector.
"We are particularly pleased with this recognition since we believe Endesa's customer service to be the best example of how innovation and quality can go hand in hand. With that goal in mind we have successfully integrated Atento's innovative value proposition into Endesa's customer relationship strategy,” said José María Pérez Melber, Managing Director of Atento Spain and EMEA Region.
The CRC Gold Awards, granted by the Spanish Association of Customer Relationship Experts (AEERC), IFAES and IZO The Experience Design Company, have become the benchmark awards in the customer relationship sector in Spain and a mark of quality and excellence.
Original source can be found here.