Atento S.A. issued the following announcement on Sept. 26.
Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the five top providers worldwide, and T-Systems, a Deutsche Telekom group company with a broad digital portfolio of IT solutions and services, today announced a strategic agreement on Atento’s data center operations in Brazil. The agreement includes a long-term contract for T-Systems to manage Atento’s data centers operations in Brazil for the next 10 years. The agreement is subject to regulatory and customary closing conditions. Financial terms of the operation have not been disclosed.
T-Systems will ensure Atento’s data center operations access to state-of-the-art technology and will guarantee the highest degree of data and operational security thanks to its unique expertise and proven track record in the data center industry. T-Systems will also migrate 100% of Atento’s data center operations in Brazil to the cloud contributing to the digital transformation of Atento and enabling faster and efficient roll out of its customer experience services and solutions.
Dimitrius de Oliveira, Managing Director of Atento Brazil commented, “The strategic agreement with T-Systems is a step forward in the evolution of our Company to become a digital business process outsourcing solutions provider. Strengthening and outsourcing the management of our data center operations is a component of our strategy to focus on Atento’s core business, providing our clients with the best customer experience solutions in today’s increasing digitalized and competitive environment.”
For Rogerio Ribeiro, Atento’s Chief Information Officer, “This partnership is an important step in our transformation journey, and it will strengthen the data centers operations that support our customer experience solutions business with state of the art technology and the expertise of an industry leader like T-Systems”
According to Ideval Munhoz, CEO of T-Systems Brazil, “This new step in our growth strategy with Atento’s partnership will enable T-Systems Brazil to expand its know-how and operational base to provide IT services to large Brazilian companies in several Industries.” In addition, it is a first step into a partnership we expect to offer to other operations in Latin America. In general, the market is looking for more partner´s with strong capabilities/portfolio and competencies to run big mission critical operations, this deal reinforces our strategic growth in Brazil and South America,” Ideval Munhoz added.
The agreement between T-Systems and Atento includes only Atento’s data center operations in Brazil and encompasses 3 sites that will be consolidated on the T-Systems platform. T-Systems will take on all of the Atento employees operating the sites incorporating their know how about the contact center business and further strengthening T-Systems technical capabilities to deliver world-class services.
Original source can be found here.